Terms of service

Important:

These prices are exclusively available as support for small business owners and entrepreneurs. They do not apply to restaurant groups, international brands, or similar entities. In case of misuse of this service, Food Police will refund the client’s payment minus a 25% administrative fee.
For campaigns involving groups, brands, or similar entities, please contact us at jazmin@foodpolice.mx.

I. Customer Service Hours

Monday to Friday from 10:00 a.m. to 6:00 p.m. (Central Standard Time), excluding public holidays.

II. Purchase Confirmation

Your purchase will be confirmed via email within 24 business hours after checkout.
Subsequently, within 24 business hours after receiving the confirmation email, you will be contacted by phone to schedule your recording date.
When contacted, please inform us of any additional services you may require. Payment for such add-ons must be made via bank transfer.

III. How long does it take for my content to appear on Food Police?

Content is published within 15 calendar days from the date of recording.
If all publication slots are already reserved by previously scheduled campaigns, the client will be offered the next available date.
We recommend booking early to secure your placement in the upcoming monthly content schedule.

IV. Can I modify the script proposed by Food Police for my video?

No. The script is an essential component of our digital strategy and the guaranteed reach of each video. The client’s role is limited to verifying that the factual information in the script (e.g., food or beverage prices, address, etc.) is correct.

V. Do the packages include a budget for promotion (ad spend)?

Ad spend not included.
Policy for entrepreneurs: The client may promote the content through Food Police’s account. Food Police charges a 40% commission or MXN $3,500 per publication for budgets under MXN $8,000. These amounts do not include taxes or banking fees and must be paid directly to Food Police.
Policy for brands: All fixed video packages include one complimentary month of ad promotion.

VI. Are prices inclusive of VAT?

Yes. Prices include VAT and are expressed in Mexican pesos (MXN).
To request an invoice, please email personareal@foodpolice.mx and attach your current month’s tax registration document (constancia fiscal).

VII. Are refunds available?

No refunds are available.

From the date of purchase, the client will have a maximum period of 6 months to request, schedule, and carry out the production, which must be effectively completed within said period.

If, for reasons beyond Food Police’s control, the production is not requested and/or not carried out within this period, the service shall be deemed rendered and completed, with no obligation for refund, replacement, or subsequent execution.

VIII. Are the featured products or services included in the package price?

No. The product or service to be featured must be provided by the client and is not included in the sale price.
Clients are encouraged to allow the production team to select the food items (at least 5 different dishes) and beverages to ensure a visually rich and attractive video. Suggestions regarding bestsellers or priority items are always welcome.

IX. Out-of-Town Coverage

The “Viralízate” and “Date a Conocer” packages are not available for coverage outside of Mexico City (CDMX).

X. Extras and Add-Ons

Travel expenses for out-of-town coverage:
For coverage outside of Mexico City (CDMX), an additional fee of $2,000.00 MXN per day will apply, plus lodging and transportation in cases where an overnight stay is required.
Rights assignment:
Only rights assignments for raw, unedited material that does not include the image or branding of Food Police will be granted, at a cost of $8,000 MXN plus VAT per session. Each session includes approximately 40 clips. The client may not download or upload the content to their own accounts without prior authorization from Food Police.
Paid promotion not included:
The client may promote the content through the Food Police account. For entrepreneurs, Food Police charges a 40% commission or $3,500 MXN per placement for budgets under $8,000 MXN. These amounts do not include taxes or bank fees and must be paid directly to Food Police. For brands, please consult current rates.
The content may be promoted for up to 6 months after the video has been published.
Pinned content:
Pinning content on the Instagram or TikTok profile will have a cost equivalent to 15% of the total per week. Content may be pinned for up to 3 weeks.
These extras must be paid via electronic bank transfer. If any extras are required, please indicate them when we contact you to schedule the recording date.
Additional revision rounds:
The packages listed include one round of review for the written script and one round of review for the final edited video. Entrepreneur policy: additional rounds of changes or revisions to already approved content will have a cost of $5,000 MXN + VAT and must be paid via electronic bank transfer. Brand policy: please consult current rates.

XI. Can the content appear as a collaboration?

Yes. Packages that include Instagram Reels also allow the video to appear as a collaboration, so it displays on both the Food Police profile and the client’s profile. When contacted to schedule the recording, please specify if you would like the content to be published as a collaborative post.

XII. Rescheduling Content Recording

If Food Police must reschedule a recording due to force majeure within 72 hours of the scheduled date, the client will be offered three alternative dates to choose from.
Food Police will also provide two complimentary Instagram Stories for each rescheduled date.

XIII. What if social media platforms (TikTok, Instagram, Facebook, or others) flag or remove a published video?

Food Police produces and publishes content in full compliance with each platform’s community guidelines. However, the review and moderation of these platforms are independent and beyond our control, and their policies may change without prior notice to users.

a) If any platform removes, blocks, or flags a published video (for example, for showing alcohol, even briefly, in the presence of food), Food Police cannot re-upload the same material, as doing so may risk the account’s suspension.

b) If this occurs within 90 days of original publication, Food Police will produce and publish a new version of the video that eliminates any potential policy violations.
If more than 90 days have passed since publication, a replacement video is not included.

c) The platforms themselves are solely responsible for such moderation decisions; Food Police assumes no liability for these actions.

XIV. Food Police does not promote the following:

Dietary supplements without medical supervision
“Miracle” or misleading products
Products or services directed at children or minors
Medications without medical supervision
Cosmetic treatments without professional oversight
Self-improvement courses or retreats
Life coaching services
Raffles, giveaways, or donations (non-authorized charities)
Traders or cryptocurrency-related products
Religious organizations or sects
Brands or public figures accused of emotional, sexual, or economic abuse
Organizations promoting hate, discrimination, or violence
Products or services lacking sufficient quality for public promotion
Food Police reserves the right to refuse promotion of any service that meets one or more of the above criteria.

If production has not yet taken place and the client has already made payment, Food Police will refund the amount minus a 25% administrative fee.
If such characteristics are identified during production, Food Police will refund the amount minus a 70% production cost fee.

All advertisements will include the #advertisement or #sponsored disclosure tag.

Customer Service Hours:
Monday to Friday, 10:00 a.m. to 6:00 p.m. (Central Standard Time), excluding public holidays.

XV. When Does the Service Provision Conclude?

The provision of services is considered complete once the contracted content has achieved the agreed-upon reach guarantee (prior to August 20, 2025, this applied only to one of the two contracted platforms and did not apply to the “Date a Conocer” package) and the client has been notified in writing.

Any inquiries, meeting requests, visits, calls, or additional actions requiring Food Police’s time or resources after service completion may incur additional costs.

Furthermore, Food Police reserves the right to evaluate future service engagements based on the prior working relationship, respect, and professional conditions, always seeking a positive and constructive collaboration.

XVI. How Long Will the Content Remain on Food Police Platforms?

Content will remain published for at least 365 days after the original publication date, except for content removed, blocked, or flagged by the hosting platforms, in which case the provisions of Section XIII shall apply.

These packages include publication exclusively on Food Police-owned platforms.
All produced content is the property of Food Police, and the client may not download, repost, or redistribute it—whether through their own tools or third-party platforms—without written authorization from Food Police.

To acquire the produced material, please refer to the section “Extras and Add-Ons.” Restrictions apply.

The purchase of any of these packages, whether through the online store or by any other means, implies full acceptance of these Terms and Conditions of Service.